Refund & Cancellation Policy
At Dharam Transport, customer satisfaction is important to us. This Refund & Cancellation Policy outlines the terms under which refunds, cancellations, and payment disputes are handled for transportation and logistics services booked through our website or directly with our company.
Website:
Dharam Transport
1. Service Confirmation
A service is considered confirmed only after:
- Payment authorization is successfully completed
- Operational review is approved
- Carrier or vehicle availability is confirmed
Dharam Transport reserves the right to decline or cancel bookings due to operational, compliance, or safety reasons.
2. Cancellation Policy
Customers may request cancellation of services before dispatch or service initiation.
Refund eligibility for cancellations is as follows:
| Service Status | Refund Eligibility |
|---|---|
| Before dispatch confirmation | Eligible for full refund |
| After carrier/vehicle assignment | Partial refund may apply |
| After shipment dispatch or service initiation | Non-refundable |
Administrative charges, processing fees, or payment gateway charges may be deducted where applicable.
3. 15-Day Refund Policy After Service Completion
Dharam Transport offers customers the ability to request a refund within 15 calendar days after completion of services, subject to review and eligibility.
Refund requests may be considered in situations including:
- Major service-related issues
- Failure to provide agreed transportation services
- Billing discrepancies
- Duplicate charges
- Verified operational errors attributable to Dharam Transport
All refund requests must include:
- Service or invoice reference number
- Customer contact details
- Reason for refund request
- Supporting documents or evidence, if applicable
Refund requests submitted after 15 calendar days from service completion may not be eligible for review.
4. Non-Refundable Situations
Refunds may not be issued in the following situations:
- Services successfully completed as agreed
- Delays caused by weather, traffic, government restrictions, or force majeure events
- Incorrect shipment information provided by customer
- Customer unavailability during pickup or delivery
- Regulatory shipment holds or compliance issues
- Customer-caused delays or route changes
- Charges related to completed transportation services
5. Refund Review Process
All refund requests are reviewed individually by our support and operations team.
Approval or denial of refund requests shall be determined based on:
- Service records
- Operational documentation
- Payment verification
- Communication history
- Applicable business policies
Dharam Transport reserves the right to deny refund requests that are determined to be abusive, fraudulent, or inconsistent with this policy.
6. Refund Processing Timeline
Approved refunds are generally processed within:
5–10 business days
Actual posting times may vary depending on:
- Customer bank processing timelines
- Credit card issuer policies
- Payment gateway processing times
Refunds will be issued only to the original payment method used during the transaction.
7. Failed or Duplicate Transactions
If a payment is deducted but:
- Service is not confirmed, or
- duplicate charges occur,
customers should contact us promptly for investigation and resolution.
Eligible duplicate or failed transaction refunds will be processed accordingly.
8. Chargebacks & Payment Disputes
Customers agree to contact Dharam Transport before initiating any chargeback or payment dispute through their bank or card provider.
Fraudulent or abusive chargebacks may be formally disputed with supporting evidence including:
- Signed agreements
- Service records
- Dispatch confirmations
- Communication logs
- Proof of service completion